Frequently Asked Questions
Everything you need to know about our technical headwear and apparel.
What makes Ciele Athletics headwear different from standard caps?
Our products are designed for athletes, featuring lightweight, fast-drying performance fabrics and our signature Million Mile Guarantee. Most of our caps are also machine washable and feature pliable brims for easy packability.
How should I wash and care for my Ciele cap?
We recommend washing your cap in cold water on a gentle cycle. For best results, use a laundry bag and always hang to dry. Avoid using bleach or fabric softeners to maintain the integrity of the technical fibers.
What is the Million Mile Guarantee?
We stand behind the quality of our products. If your cap fails due to a manufacturing defect during its lifetime, we will repair or replace it at no cost to you, regardless of how many miles you have put on it.
How long does shipping take and how can I track my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. Once your order ships, you will receive a confirmation email with a tracking number.
What is your return policy for online orders?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that duties and taxes may apply upon arrival.